5bmw collects only the data necessary to operate your account, verify your identity, process transactions, and comply with PAGCOR and Philippine anti-money laundering requirements.
All data stored by 5bmw is encrypted at rest and in transit using industry-standard TLS and AES-256 encryption. Access to personal data is restricted to authorised personnel only.
Under the Data Privacy Act of 2012 (RA 10173), you have the right to access, correct, and request deletion of your personal data held by 5bmw. We honour all valid data subject requests.
5bmw does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with regulated service providers essential to platform operations.
5bmw uses essential and analytical cookies to keep your session secure and improve platform performance. You can manage cookie preferences from your browser settings at any time.
You can opt out of 5bmw marketing communications at any time by updating your notification preferences in your account dashboard or by contacting our support team via live chat.
5bmw Casino ("5bmw," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our Platform at https://5bmw.vip. This Privacy Policy ("Policy") describes how 5bmw collects, uses, stores, shares, and protects your personal information when you access or use our website, games, and related services (collectively, the "Platform").
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). It should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.
By registering an account on 5bmw, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.
For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal information is 5bmw Casino, operating the Platform at https://5bmw.vip. As data controller, 5bmw determines the purposes and means of processing your personal data.
5bmw has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact our DPO at any time using the contact details provided in Section 14 of this Policy.
5bmw collects personal data from you in the following categories, depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number (e.g., PhilSys, passport, SSS ID, driver's license), nationality | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address (city/province, e.g., Quezon City, Cebu, Davao) | Registration & account updates |
| Financial Data | GCash number, Maya account, bank account details (BPI, BDO, Metrobank, UnionBank, etc.), transaction history, deposit and withdrawal records | Payment processing & KYC |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Automatically on Platform access |
| Usage Data | Games played, bet amounts, win/loss history, bonus usage, session frequency, feature interactions | Automatically during gameplay |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with 5bmw support | When you contact support |
| Marketing Preferences | Notification opt-in/opt-out status, preferred communication channels, promotional response history | Account settings & interactions |
5bmw does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect biometric data, health information, or political opinions.
5bmw uses your personal data for the following purposes:
(a) Account Management: To create, maintain, and manage your 5bmw account, including verifying your identity, processing your registration, and enabling you to log in securely.
(b) Payment Processing: To process deposits and withdrawals via GCash, Maya, and Philippine bank transfers, and to maintain accurate financial records of all transactions on your account.
(c) Regulatory Compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws and regulations, including Know Your Customer (KYC) and Customer Due Diligence (CDD) obligations.
(d) Responsible Gaming: To monitor gameplay patterns and identify potential signs of problem gambling, and to administer deposit limits, session controls, and self-exclusion requests in accordance with our Responsible Gaming Policy.
(e) Platform Improvement: To analyse usage data and improve the performance, security, and user experience of the 5bmw Platform, including personalising game recommendations and promotional offers where you have consented to receive them.
(f) Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 live chat support service.
(g) Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw your consent at any time.
(h) Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited activities on the Platform.
Under the Data Privacy Act of 2012, 5bmw processes your personal data on the following legal bases:
Contractual Necessity: Processing is necessary for the performance of the contract between you and 5bmw — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the AMLA, and the Data Privacy Act itself .
Legitimate Interests: Processing is necessary for the legitimate interests of 5bmw, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your rights and freedoms.
Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5bmw does not sell, rent, or trade your personal data to third-party marketers under any circumstances. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
(a) Payment Service Providers: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own data protection obligations under Philippine law.
(b) Identity Verification Providers: Third-party KYC and identity verification service providers may receive copies of your government-issued identification documents and supporting materials for the purpose of verifying your identity in compliance with PAGCOR and AMLA requirements.
(c) Regulatory Authorities: 5bmw may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities pursuant to a lawful order, regulatory requirement, or legal obligation.
(d) Technology and Infrastructure Providers: Cloud hosting, cybersecurity, and platform infrastructure providers may have access to personal data as part of their service delivery. All such providers are contractually required to process data only on 5bmw's instructions and to maintain appropriate security standards.
(e) Professional Advisers: Lawyers, auditors, and other professional advisers engaged by 5bmw may access personal data on a need-to-know basis, subject to professional confidentiality obligations.
In all cases, 5bmw requires third-party recipients to respect the security of your personal data and to treat it in accordance with applicable Philippine data protection law.
The 5bmw Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to keep your session secure, and to help us understand how players use our services so we can continue improving them.
Essential Cookies: These cookies are strictly necessary for the Platform to operate. They enable core functions such as session management, login authentication, and security features. You cannot opt out of essential cookies without disabling the Platform entirely.
Analytical Cookies: These cookies collect anonymised information about how players navigate the 5bmw Platform — such as which pages are visited most frequently and how long sessions last. This data helps us identify areas for improvement. Analytical cookies are only placed with your consent.
Preference Cookies: These cookies remember your settings and preferences — such as your preferred language or display settings — so you do not have to re-enter them each time you visit 5bmw.
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the 5bmw Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
5bmw retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.
Active Accounts: Personal data associated with an active 5bmw account is retained for the duration of the account relationship and for a period of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the AMLA.
Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and its implementing regulations.
KYC Documents: Identity verification documents submitted during the KYC process are retained for five (5) years following account closure or the last transaction, whichever is later.
Support Communications: Live chat transcripts and support correspondence are retained for two (2) years from the date of the interaction, unless a longer retention period is required for dispute resolution or regulatory purposes.
Upon expiry of the applicable retention period, 5bmw will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.
5bmw implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Encryption: All personal data transmitted between your device and the 5bmw Platform is encrypted using Transport Layer Security (TLS 1.2 or higher). Personal data stored on our servers is encrypted at rest using AES-256 encryption.
Access Controls: Access to personal data is restricted to 5bmw personnel and authorised third-party providers who require it to perform their duties. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
Security Monitoring: 5bmw employs continuous security monitoring, intrusion detection systems, and regular vulnerability assessments to identify and address potential security threats to the Platform.
Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5bmw will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
While 5bmw takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your 5bmw login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 5bmw Casino:
(a) Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfils that obligation.
(b) Right of Access: You have the right to request a copy of the personal data that 5bmw holds about you, along with information about how it is being processed.
(c) Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 5bmw. You may update certain information directly through your account dashboard.
(d) Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 5bmw's legal and regulatory retention obligations.
(e) Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 5bmw's overriding legal grounds.
(f) Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
(g) Right to Lodge a Complaint: If you believe that 5bmw has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. 5bmw will respond to all valid data subject requests within fifteen (15) business days of receipt.
The 5bmw Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gambling. 5bmw does not knowingly collect personal data from any person under the age of 21.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 5bmw Platform, please contact our support team immediately via live chat so we can investigate and take appropriate action.
In some cases, the personal data collected by 5bmw may be transferred to, stored in, or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services. Where such transfers occur, 5bmw ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012.
These safeguards may include contractual data processing agreements that impose data protection obligations on the recipient, or transfers to countries that have been assessed as providing an adequate level of data protection. 5bmw will not transfer your personal data to a foreign jurisdiction unless such safeguards are in place.
5bmw Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. Material changes will be communicated to registered players via email to the address on file and/or via a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how 5bmw protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 5bmw Casino handles your personal data, please contact our Data Protection Officer through the following channels:
Live Chat: Available 24/7 via the chat widget on the 5bmw Platform — the fastest way to reach us for urgent privacy matters.
Email: [email protected] (plain text — not a clickable link)
Please include your registered 5bmw username and a clear description of your request or concern. Our Data Protection Officer will acknowledge receipt of your request within three (3) business days and provide a substantive response within fifteen (15) business days.
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.